Privacy Policy
Last updated: March 2026
At Petite Loom ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petiteloom.com and make purchases from our store.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing address when you place an order or create an account.
- Payment Information: Payment details are processed securely through our third-party payment processors (Shopify Payments, PayPal, etc.). We do not store your full credit card information.
- Account Information: If you create an account, we store your name, email, and order history.
- Communication Data: Information you provide when contacting us or subscribing to our newsletter.
- Browsing Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send marketing communications (with your consent), including newsletters and promotional offers
- Improve our website, products, and services
- Prevent fraud and maintain security
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. We use:
- Essential Cookies: Required for the website to function (e.g., shopping cart, authentication).
- Analytics Cookies: Help us understand how visitors interact with our site.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:
- Payment processors (e.g., Shopify Payments, PayPal, Stripe)
- Shipping and logistics providers
- Email marketing platforms (e.g., Klaviyo)
- Analytics services (e.g., Google Analytics)
- Social media platforms (e.g., Instagram, Facebook) for advertising and content display
These third parties are obligated to protect your information and may only use it for the specific services they provide to us.
Children's Privacy
Petite Loom sells children's clothing, but our website and services are intended for use by adults (parents, guardians, and gift-givers). We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications at any time
- Request a copy of the data we hold about you
- Object to or restrict certain processing of your data
- Data portability
To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Petite Loom
Email: privacy@petiteloom.com
Website: petiteloom.com