Shipping & Returns
Shipping
At Petite Loom, we process all orders within 1–2 business days. You will receive a tracking number once your order has shipped.
United States
- Standard Shipping via USPS or UPS (3–4 business days): Free on orders over $100, $10 on orders under $100.
- Express Shipping via USPS or UPS (1–2 business days): $20 on all orders.
Pakistan
- Standard Shipping (10–14 business days): Free on orders over $200, $20 on orders under $200.
International
- Standard Shipping (6–12 business days): Free on orders over $200, $20 on orders under $200. Delivery times vary by destination.
Please note that international orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total. Petite Loom is not responsible for delays caused by customs processing or circumstances outside our control.
Returns
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached and in original packaging.
To initiate a return, start online with our returns portal — enter your order number and shipping ZIP code, choose a refund or a complimentary size exchange, and we'll email your prepaid label. You can also email hello@petiteloom.com.
For US returns, a flat $10 return shipping fee is deducted from your refund. Size exchanges are complimentary — we cover return shipping both ways. Original shipping fees are non-refundable.
International orders can be returned for a refund through the same portal. You arrange and pay for return shipping to our Naperville, Illinois studio with your preferred tracked carrier, and nothing is deducted from your refund by Petite Loom. Size exchanges are available on US orders only.
Refunds will be processed to your original payment method within 5–7 business days of receiving your return.
For damaged or incorrect items, please contact us within 48 hours of delivery at hello@petiteloom.com with your order number and photos.